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Cancellation & Refund Policy

 

LATE OR NO FINAL PAYMENT POLICY

 Your Final Payment is the outstanding amount due after any deposit has been made. Should your Final Payment (generally due 14 days or more prior to the event date) be made less than 8 days prior to the event date as a late payment, an additional 10% Late Payment Fee of the entire event cost of your event will be added to your Final Invoice for payment due prior to the event. Should no final payment be made less than 8 days prior to the event date, your event may be forfeited in entirety and be referred to our Cancellation & Refund Policy.

 CANCELLATION & REFUND POLICY

 The Terms of Use are between Sunny Rays™ Pty Ltd and you (The Client). By using our services, you agree to be bound by these terms. If you do not wish to be bound by the terms of this agreement, you must contact Sunny Rays™ Pty Ltd to discuss. You may use our services as set out in the terms.
Our Policy:

  • A 50% deposit is required upon the acceptance of the final agreed quote to secure the proposed date and booking. Final numbers of guests, final menu and other information is required no later than 14 days prior to the event date. An updated invoice reflecting deposit paid and final numbers will be issued to you 14 days prior to the event, requiring payment as soon as the invoiced has been received.
  • Any Cancellation or Reschedule made less than 14 days prior to the event date, or Late or No Final Payment made less than 8 days prior to the event date will not incur a refund (inclusive of unforeseeable disaster, Covid19 outbreaks and/or personal circumstances). A fee of 25% of the total and final invoice, inclusive of Late or No payment fees, will be taken due to loss of time in preparation of your event, and potential loss of additional events that may have been held that day in lieu of your event. The remaining amount paid, or a portion thereof, may be available as a credit to future events minus the expenses incurred to Sunny Rays™ Pty Ltd (receipted by third parties, loss of stock, pre-paid staff, etc). We can offer a reschedule of your event for another time and date that is convenient to both Sunny Rays™ Pty Ltd and you (The Client). Additional payments may be required for the future event to reach minimum expenditure pricing tiers. Any future event must be within 6 months of the original event date. If this is not possible, 100% of your payment will not be refunded.    
  • If you cancel more than 14 days prior to your event date, we will refund any amount paid to Sunny Rays™ Pty Ltd minus expenses made in preparation for your event (receipted by third parties for loss of stock, pre-paid staff etc). In most cases, the amount paid will be the 50% deposit to secure the date and booking. Alternatively, we can offer a reschedule of your event for another time and date that is convenient to both Sunny Rays™ Pty Ltd and you (The Client).